Terms of service
Last updated: 28/11/2025
Welcome to Maison Andeve (“we”, “us”, “our”).
These Terms of Service govern your use of maisonandeve.com (the “Site”), operated on the Shopify platform.
By accessing or purchasing from our store, you agree to these Terms.
1. Online Store Terms
You must be at least 18 years old to purchase from this website.
You agree not to use our products for any illegal or unauthorised purpose, and you must not violate any UK laws when using the Site.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, copy, sell, or exploit any part of the Service or Content without our express written permission.
3. Accuracy, Completeness & Timeliness of Information
We are not responsible if information available on this Site is inaccurate, incomplete, or outdated.
All material on the Site is for general guidance only.
4. Modifications to the Service & Prices
Prices for our products may change without notice.
We reserve the right to modify or discontinue any product at any time.
5. Products & Services
All products are handmade, small-batch skincare items.
We make every effort to display our products accurately, but cannot guarantee perfect colour accuracy on different device screens.
We reserve the right to limit quantities of any product.
6. Accuracy of Billing & Account Information
We may refuse or cancel any order you place with us.
You agree to provide current, complete, and accurate purchase and account information.
7. Delivery & Shipping
Delivery estimates are provided at checkout.
Once dispatched, delivery times are dependent on Royal Mail or courier services.
Delays outside our control do not constitute grounds for compensation.
International customers are responsible for customs duties, import charges, and compliance with local regulations.
8. Returns & Refunds
Our Return & Refund Policy forms part of these Terms.
Key points under UK law:
You have 14 days to cancel eligible orders under the Consumer Contracts Regulations
Opened or used cosmetic/skincare products cannot be returned for hygiene reasons
Faulty, damaged, or incorrect items are fully refundable under the Consumer Rights Act 2015
Please refer to our full Return & Refund Policy for details.
9. Optional Tools & Third-Party Services
We use Shopify and other third-party apps to run our store.
These third parties have separate privacy policies and terms.
We are not liable for any issues arising from third-party services.
10. Third-Party Links
Links on our Site may direct you to external websites.
We are not responsible for their content, accuracy, or policies.
11. User Comments & Submissions
If you submit reviews, comments, or images, you grant us a non-exclusive worldwide licence to use them for marketing or promotional purposes.
We may remove content we consider unlawful, offensive, or harmful.
12. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy, compliant with UK GDPR and the Data Protection Act 2018.
13. Errors, Inaccuracies & Omissions
Occasionally, there may be errors related to pricing, promotions, shipping charges, product descriptions, or availability.
We reserve the right to correct these at any time, including after an order is submitted.
14. Prohibited Uses
You may not use the Site or its content:
For unlawful purposes
To violate UK, EU, or international regulations
To infringe on intellectual property rights
To transmit malware or harmful code
To spam, phish, or interfere with security features
Violation may result in account termination and legal action.
15. Disclaimer of Warranties; Limitation of Liability
We do not guarantee uninterrupted, error-free service.
Products are provided “as-is”.
To the extent permitted by UK law, we are not liable for:
indirect or consequential losses
loss of profits, revenue, or data
delays beyond our control
Your statutory rights under the Consumer Rights Act 2015 remain unaffected.
16. Indemnification
You agree to indemnify and hold Maison Andeve harmless from any claim arising from your breach of these Terms or misuse of the Site.
17. Severability
If any part of these Terms is determined to be unlawful, void, or unenforceable, the remaining provisions remain enforceable.
18. Termination
These Terms are effective unless terminated by either party.
You may stop using the Site at any time.
We may terminate your access if you violate these Terms.
19. Entire Agreement
These Terms, together with our Privacy Policy and Return & Refund Policy, form the entire agreement between you and us.
20. Governing Law
These Terms are governed by and interpreted according to English law.
Any disputes will be handled in the courts of England & Wales.
21. Contact Information
Questions about these Terms should be sent to:
📧 contact@maisonandeve.com